Shop Policies

At Moonlight Studio Tattoo we require a non-refundable deposit for all appointments, this is applied to the cost of your tattoo (on the final appointment if multiple sittings) and holds your appointment time. Our typical deposit ranges from $60 to $300 depending on your artists' preference.

In the event that you need to reschedule, we require you to contact the artist 48 hours in advance. We will move your deposit with your appointment up to two times before it is forfeited. Cancellations will automatically forfeit deposit the with no exceptions. Completely changing a design (resizing that costs an artist to lose appointment times that were held or changing content after a consult) will also forfeit a deposit at the artists' discretion. Any deposit placed and not used without an attempt to book an appointment for more than a year do and will expire. In the rare case the piece which has progress but is abandoned due to financial reasons, differences of creative direction, or incompatibility between customer and artist the deposit is forfeited to the artist to cover the time allotted during the creation of design. This decision is ultimately decided apon the individual artist and owner can step in as a mediator if further consideration from a second party is needed.

Please be aware that most of our artists are booking 1-4 months in advance. If you reschedule, your new appointment may occur then or later depending on availability.

Framed or Matted Prints, or Ala-Carte Frames & Mats

Frames, mats, and glazing may be returned within 30 days after the date of the order. Since these orders are custom cut to your specifications, there will be a 30% restocking fee, plus the cost of return shipping that will not be refunded. 

Cancellations

We will do everything in our power to accept cancellation requests, however, there may be circumstances where it will be too late, such as resources and materials that have already been used in the production of the order items or items that have already been packaged or shipped. As a result, we request that any cancellation requests must be submitted by email via our contact form within 24 hours after an order is placed. Cancellations after this period may be subject to a 30% production fee which cannot be refunded. There may be exceptions for users who have a history of requiring this same item consistently, in which case we can waive the cancellation fee and utilize the product for a future order.

Damaged Items / Lost Items

Damaged items must be reported within 30 days of the order date to qualify for a full replacement. Contact us to initiate the process.

Exceptions to Dropshipped Orders

Prints, frames, or mats that are shipped to a third-party recipient as in the case of drop-shipped orders are not eligible for returns or refunds except in the case of damaged items in which or manufacturer will replace the item at no charge. Damaged, or items in which the carrier failed to provide delivery confirmation are replaced at no cost.

For Returns & Replacements after 30 days

If it has been more than 30 days since you received your order we are unfortunately unable to reimburse or accept a return. Contact us directly for more information.

Instructions For Damaged Items

If an item is damaged during shipment, contact Randall Wagoner within 30 days of receiving your damaged print so that we can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process, please take some photos of the outer packaging, and damaged prints/products, so that you can provide them to the customer service representative. 

Requesting a Replacement or Refund

In order to request a replacement or refund, please contact a member of Moonlight Studios so that we can assist you.